Shipping Methods and FAQs

Shipping Methods in Zoey

Online shipping methods listed below fetch rate estimates through the carrier's API:

Integrations with shipping platforms like ShipStation and ShipperHQ can provide rates for many more carriers and services.

Offline shipping methods listed below provide a shipping amount during checkout based on their configuration in Zoey:

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Shipping Methods provide the rate and total shipping amount during checkout for customers to select between them.
The real cost to ship can be added to an unpaid Invoice to request that the customer pays the new amount. Click here to learn how.

Shipping Method FAQs

Why doesn't my customer have any shipping methods available during checkout?

This shipping method should appear as an option for this order but it's not there during checkout, why?

Check out the Shipping Method Troubleshooting guide here for steps to identify the shipping method availability issue.

How can I charge for additional shipping costs?

My customer paid for shipping during checkout, but the actual cost to ship ended up being greater. How can does that amount get charged to the customer?

If the Invoice is Open, simply open it and Edit Invoice to adjust the shipping amount due.

If the Invoice is already Paid, create an Additional Invoice to charge the customer for the extra cost to ship.

Why doesn't the shipping amount appear on my PDFs or Emails?

How can I make the the shipping amount display on an email?

Go to Settings > Shipping Methods and open up the settings for the shipping method.

Set Show Prices on PDF and Emails to Yes for the shipping amount to display for that method on emails and in PDFs sent to your customer.