Getting Connected to Klaviyo

Open your Zoey Admin and click on the puzzle-piece icon for Integrations.

In that list you'll find the Zoey Klaviyo Integration. Click on Manage Connection to open the integration's settings.

Click on Connect to Klaviyo and then log into your Klaviyo account and allow the integration permissions to get connected.

Klaviyo Integration Settings

Set Is Enabled to Yes and the integration will have officially connected your Zoey store to Klaviyo for marketing and analytics.

In the Klaviyo Integration settings each function can be enabled. Here you choose which tracking events and catalog data is sent to Klaviyo.

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Set everything to Yes to get the most out of our Zoey Klaviyo Integration!

What's Sent to Klaviyo?

The integration sends the following events and data to Klaviyo:

Events

“Active on Site” event is triggered when an identified profile actively browses your site.
“Viewed Product” event is triggered when a customer views a product's page, but has not added it to their cart.
“Added to Cart” event is triggered when a customer adds a product to their cart.
“Started Checkout” event is triggered when a customer has begun checking out.
“Placed Order” event is triggered when an order has been placed. This includes details about the order, its items, and the customer.
“Ordered Product” event is triggered when the product is ordered.

In the image below Zoey store events are logged in Klaviyo! Expand the event to see its details.

Customers

New "Profiles are sent to Klaviyo for each Subscriber in Zoey.
The integration will send an update to Klaviyo when the customer subscribes, or unsubscribes from the the Zoey Newsletter.

Products , Variants, and Categories

The following will also be sent from Zoey to Klaviyo through their API:

New Categories, Category updates and Category deletion
New Products, Product updates and Product deletion
New Variants, Variant updates and Variant deletion

Audit Log and Troubleshooting

On the Zoey Klaviyo Integration page you'll find the Audit Log which records all of the syncs to Klaviyo.

Check the Audit Log for any errors and to see what was synced and when!

Sync Schedules

Schedules are currently set to:

Every 5 minutes for Events
Daily at 12am UTC for Subscribers
Daily at 2am UTC for Catalog Categories
Daily at 3am UTC for Catalog Products
Daily at 4am UTC for Catalog Variants

Troubleshooting Data Sync

The sync schedule is currently set to:

Every 10 minutes for new payloads
Every 10 hours for retry payloads

If a new payload fails to sync for any reason, it’s set to retry in the next cycle. If it fails in the retry cycle, it’s marked as failed and recorded in the database for analysis.