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Overview
Welcome To Zoey Support!
Browser Compatibility
GDPR Compliance
SSL SNI Requirements
Site-wide HTTPS
Support Holidays
CRM - Changes and New Features
CRM - CSV Changes: Importing Accounts/Contacts
CRM - API Changes: REST/companyAccounts
May 2023 - Cart/Checkout Updates
My Subscription
Two Factor Authentication
Swap Account (Store) Owner
Update Billing Information
Switching Businesses (Stores)
Manage Your Team (Sales People / Admin Users)
Change Store Name (internally)
Link Your Domain
Link Your Subdomain
Using 3rd Party Proxy or Cloudflare
Adding A Domain Alias
SPF: Emails Not Going to SPAM
Data Import
CSV File Import
CSV Troubleshooting
CSV Import How-Tos
Accounts - Importing Accounts & Contacts
Category Product Sort Order Import
Deleting Attribute Values
Downloadable Products Import Template
Gift Card Codes Import
Global Translations Import
Image ALT Tag (For SEO) Import
Order Attribute Update Import
Order State/Status Update Import
Product Attachments Import
Sales Rep Assignments Import
Shipment & Tracking Number Import
SKU Replacement Import
Tax Rates Import
Uploading Image Files
URL Rewrite - 301 Redirect Import
Import Troubleshooting
Error: Column Names Have Duplicates
Error: Invalid Value For 'tax_class_id'
Error: Product Type Is Invalid Or Not Supported
Error: Skip import row, is not valid value "" for field "type"
Zoey EDI
Exporting Data
Integrations
Data Mapper Integrations
NetSuite
Step 1: Prepare your Zoey Data
Step 2: Set up a NetSuite API User for Zoey
Step 3: Create Integration in NetSuite
Step 4: Set up the Zoey Integration Configuration Page In Zoey
Error: You do not have permission to set a value for element. Permission Errors with sending Zoey Orders to NetSuite
Error: Saved Search not Syncing
QuickBooks Online
Step 1: Setting Up Your Data
Step 2: Install the QuickBooks Integration App on Zoey
Step 3: Connect to QuickBooks
Step 4: Completing the Setup
QBO Settings Overview
QBO Error Log
How to Re-Sync an Order
Error: Link Orders on Duplicate Document Number Error
Error: Order failed to sync to QuickBooks. The name supplied already exists.
Error: Invalid Reference Id : Categories cannot be used in transactions.
ShipStation
Install the ShipStation Integration
ShipStation Integration Settings
Configuring When ShipStation Receives An Order For Shipment
Webhooks Integrations
Google Sheets Importer
Step 1: Connect your Google Account and Create Import
Step 2: Mapping and Scheduling Google Sheet Import
Products
Products Overview
Creating Products - Product Types
Bundled Product
Configurable Product
Downloadable Product
Gift Card
Grouped Product
Simple Product
Variation Product (Invisible Simple Product)
Virtual Product
Gift Cards
Products List
Bulk Editing Products
Columns In The Product List
Editing Inventory From The Product List
Search And Advanced Product Search
Tabs On The Product List
Advanced Product Pricing (Special Price, Group Price, Tier Price)
Configurable Product Advanced Pricing
Customer Group Pricing
Minimum Advertised Price (MAP)
Tier (Step) Pricing
Tier Pricing Groups
Price Suffix
Custom Attributes
Delete Attribute Values
Filter By Custom Attribute
Manage Attributes (Product > Attributes)
Search By Custom Attribute
Sort By Custom Attribute
Customizations
All Customization Settings
Copy Customizations From One Product To Others
Multi-Column Layouts for Customizations
One Time Charge Per Product for Customization
Weight for Customizations
Multiple Product Templates
Switching Themes With Multiple Product Templates
Inventory & Shipping
Backorder
Minimum / Maximum Quantity Allowed
Minimum Quantity Groups
Quantity Increments, Packaging and Decimal Quantity
Configurable, Bundle And Grouped Product Inventory
Default Qty Value
Inventory Locations
Linking Simple Products to Configurable Products as Variations
Placeholder Image for Products
Product Image Recommendations
Product Settings
Controlling Product Visibility
Inventory Management
Catalog Settings
Swatches
Search Settings
Downloadable Product Options
Product Import & Export Settings
Configurable Product Table Order Interface
Bulk Update Make Products Taxable
Product Customer Restrictions
Related Products, Up-sell Products, Cross-sell Products
Quick Order Forms
Quick Order Form by Unique Product Lookup
Reviews & Ratings
Search Engine Optimization (SEO)
File Manager & Product Attachments
File Manager
Product Attachments
Adding Attachments To Product Template
Product Page Variables for Javascript
Status Flags (New, Sale)
Showing Attributes from Variations
Product Alerts
Reserved Products
Categories
Creating Categories
Category Images
Creating Sub-Categories (Child Categories)
Creating A Redirect for A Category
Editing Search Engine Information For Categories
Managing Products in Categories through CSV
Manage Products In Categories - Adding & Organizing
Bulk Assign Products To Category
Sorting Products In Categories With Product Attributes
Multiple Category Templates
Number Of Products Per Page
Parent Categories Not Showing Products
Products Not Visible In A Category
Terminology For Categories
Category Page Variables for Javascript
Category Table View
Accounts & Customers
Accounts
Account Roles & Permissions
Account Switching
Order Approval
Registration Approval
Emails Sent to Contacts
Add Products to Customer's Cart
Cookie Law Banner
Creating an Order from the Admin
Customer Attributes
Customer Registration Form
Customer Groups
Uses of Customer Groups
Automatic Customer Group Assignment by VAT
Customer Web Settings
Emails and Notifications
Multiple Email Recipients When Placing an Order
Adding Internal Recipients to Email Notifications
How to Disable an Email
Manually Creating an Account
Prevent Spam - reCAPTCHA
Registration Pending Approval
Terms & Conditions for Customer Registration
Changing a Contact Role and Permissions
How Customers can Manage their Users and Locations
Group Price List
Quotes
About Quotes
Setting Up Quotes
Adding Quote Mini-Cart to the Header
Quote Access Restriction
Quote Customer Permissions
Quote Creation Settings
Quote Management Settings
Quote IDs
Quote Attributes
Admin Quote Creation
Admin Quote Management
Quote Change Request
Quote Custom Shipping Rate
Quote Expiration & Reminders
Quote Items (Products) Editing
Quote Individual Product Settings
Quote PDFs
Quote Statuses
Customer Quote Experience
Submitting A Quote
Editing A Quote
Converting Quote To Order
Quote Import/Export
New Quote Email Template
Drafts
About Drafts
Drafts in the Web Admin
Drafts in the Customer Portal
Drafts in the Mobile App
Sales Rep
About Sales Rep
Adding Sales Reps
Default Sales Reps
Editing and Tagging Sales Reps
Viewing and Exporting Sales Rep Data
Orders
How to Process Orders - Order Lifecycle
Overview of Order Terminology
Canceling an Order
Custom Order Statuses
Deleting an Order
Editing an Order
Suspected Fraud Status
Credit Memos, Returns and Refunds
Order List Features
Archiving Orders
Bulk Changing Status
Order Filters (Advanced Search)
Order List Tabs
Order Status Colors
Viewed Orders
Order Attributes
Allowing Backorders
Store Credit
Customize PDFs (Invoice, Packing Slip, Credit Memo)
PDF Templates
Checkout Terms & Conditions (Agreements)
Gift Messages
How Order and Invoice Totals are Calculated
Minimum Order Amount
Minimum Order Amount by Customer Group
Order Comments
Order, Invoice, Credit Memo & Shipment Numbers
Order Variables Accessible on Order Success Page
Printing Packing Slips
Share Shopping Cart
Shipping Restrictions & Payment Restrictions
Split Orders (Split Products Into Different Orders)
Shopping Cart Settings
Tracking Orders
Creating An Order In The Admin
Pick Lists
Incremental Order Numbers
Shipment Tracking
Payments
3D Secure CC Validation
Authorize.net
Authorize.Net Error: Transaction Not Accepted or Generating Authorize.net Transaction Key
Authorize.Net Error: Gateway Error (TESTMODE) The transaction amount submitted was greater than the maximum amount allowed
Bank Transfers
Invoicing Automation
Cash On Delivery
Check / Money Orders
Issuing Refunds
Net Terms
PayPal Express Checkout
PayPal Payments Pro
Connecting PayPal To Authorize.net
Troubleshooting PayPal
Require phone numbers for PayPal Express Checkout orders
Processing Credit Card Offline
Purchase Orders
Stripe
Stripe ACH
Stripe EU
Zero Subtotal Checkout
Send Invoice
Shipping
FedEx (Federal Express)
Flat Rate Shipping
Free Shipping
Free Shipping Based on Order Subtotal
Free Shipping For Customer Groups
Free Shipping For Specific Products
Limit Free Shipping By State/Region
Free Shipping with a Promo Code
Matrix Rates
Advanced Matrix Rates
Product Matrix Rates
Setting up Free Shipping
Shipping & Tax Estimate
Table Rate Shipping
Country Codes
US/State Codes
United Parcel Service (UPS)
USPS (United States Postal Service)
Shipping Weight Calculation for Configurable Products
Design
Add Newsletter to Checkout
Add Information To Shopping Cart, Checkout and Quote Cart/Submit
Design v2 Migration FAQ
Themes
Editing an Unpublished Theme
Publishing and Un-Publishing Themes
Preview Theme / View Store
Manage Assets: CSS, JavaScript, HTML Editor
Theme Visibility By Customer Group
Multi-User Editing of Different Pages
Pages
All Page/Template Types
Blog Pages
Creating a New Page
Creating A Multi-Column Layout
Information Page Access Restriction
Layout Settings
My Account Pages
Order Success Page
Page Settings
Pages You Can/Can't Change
Products & Category Templates
Save Draft, Save, Publish and Unpublish
URLs & SEO
View Templates As
How do I edit my Footer?
Suggested Footer Links
Blocks (The + Add Menu)
Banners
Blog
Box
Box (Locked)
Buttons
Category Blocks
Category Lists (Menus)
Category: Subcategory Lists
FAQ / Accordion
HTML Block
Images
Product Attribute Blocks
Product Essentials
Product Lists
Slideshows
Social Media Icons
Text Blocks
Video Banner
How To Articles
Adding an "Ordered Items Page" Link
Adding Quantity Available to Product Page
Anchor Tags
Click To Enlarge Product Images
Converting To A New Header
Customizing One Link In The Header Navigation
Dark Theme
Enable Category Products Infinite Scroll
Enable Search Results Infinite Scroll
Product List from Categories
Setting Featured And New Products
Using the Mega Menu
Image Sizes
Adding A Pop-Up To Your Storefront
Printing Orders & Statements
How to Add Internal Users as Recipients of Emails
Fonts & Colors
CMS - Content Editor
Desktop, Tablet & Mobile
Multi-Language Design
For Developers
Min Height Set
Mobile Design
Mobile Header
Taxes
Getting Started
Tax Rates
Apply Tax on Shipping
Creating Tax Rules
Setting up VAT
Setting up Tax Classes
VAT Verification
Troubleshooting Taxes
Sales & Discounts
Catalog Sales and Discounts
Discount Rules
Sales Prices
Tier (Step) Pricing
Creating a Catalog Sale Rule
Common Discount Rules
Discount Cart Based on Cart Total
Give X $ or % Off
Buy X Get Y Free (same SKU)
Buy X, get Y free (different SKU)
Buy X amount, get % off
Free Shipping
Stop Free Shipping with Discount
Auto-Add Product To Cart
Customer Group Discount
Discount Highest Price Item
Quantity Discount by Category
Language and Currency
Currency (changing or adding)
Languages (changing or adding)
Available Languages for Store Views
Change Default & Control Panel Language
Limit Customer Groups to Specific Languages and Currencies
Locale Settings
States and Regions
Store Scope
Multi-Language SEO
Locale Values for hreflang tag
X-Default with Hreflang
Translating Your Store
Translating Your Categories
Translating Categories via Import
Translating Your Checkout
Translating Your Cookie Notice
Translating Your Design
Translating Global Elements
Translating Your Login / Create Account / Forgot Password / Empty Cart Pages
Translating Your Products
Translating ReCaptcha
Translating Your Product Images
Translating Tier Pricing
Translating Your Search Results Page
SEO
301 Redirects
Meta Data
MicroData (Structured Data, Schema.org)
SEO Best Practices Overview
Setting Up Your Sitemap
URLs End Numbers
Creating Custom URLs
Image Alt and Title Tags
SEO FAQ
OG Tags: Facebook Open Graph MetaTags
Google Mobile Usability Issues Detected
Blog
Creating Your Blog
Managing Your Blog
Common Troubleshooting Steps
Search Blog Content
Analytics & Reports
Google Apps
Google Advanced / Enhanced Ecommerce Analytics
Google Adwords Conversion Tracking
Google Analytics
Google Search Console
Google Tag Manager
Google Customer Reviews
Stop Payment Solution from Being Referral Source
Verify Site Ownership for Google
Reports - Overview
Incomplete Reports
Orders Report
Tax Report
Invoiced Report
Shipping Report
Refunds Report
Coupons Report
Find Customers by SKU
Products in Carts
Bestsellers
Products Ordered
Most Viewed
New Accounts
Customers by Orders Total
Customers Reviews
Products Reviews
Glew.io analytics - Getting Started
Bing Ads Conversion Tracking
Apps
Adding Apps to your Store
App Requests
AfterShip
AgeVerify
Avalara AvaTax for Zoey
Avalara CertCapture for Zoey
Cookie-script.com
eWay Rapid 3.1 (v1.4.1)
Facebook Login
Facebook Tracking Pixel and Conversion Code
GoDataFeed
Google Address Autocomplete
JotForm - Create Your Own Form
LiveChat
MailChimp for Zoey
M2E
Enabling M2E
Nosto
Olark Live Chat
OrderCup
Ordoro
Pinterest Rich Pins
Shiptheory
ShipWorks
SKU Vault
SOAP API User And Role
StitchLabs
Store Locator (Stockist.co)
TaxJar
Twitter Login
Yotpo
Webgility / ECC / QuickBooks
XPS Ship
ShipperHQ
Dimensional Packaging
ShipperHQ Import Template
Abandoned Cart
Abandoned Cart Recovery
How To
Customer Access Restriction (Private Site)
Re-Indexing Your Store
ERROR: Cannot Initialize the Indexer Process
Enabling Maintenance Mode
Catalog Access Restrictions
Product Access Restriction
Category Access Restriction
Restricting Language and Currencies to Customer Groups
How to Translate or Change Text in your Store
Sales Portal Theme
B2B Sales Portal Theme
Installing the B2B Sales Portal Theme
Editing B2B Sales Portal Homepage
My Catalog for B2B Sales Portal
Troubleshooting
Troubleshooting Blog
Troubleshooting CSV Imports
Troubleshooting PayPal
Troubleshooting Products
Troubleshooting Promotions
Troubleshooting Shipping
Troubleshooting Taxes
Troubleshooting Categories
Mobile App
iOS 3.0 Release Notes
Mobile Help
Mobile Barcode Scanning
Markdown
In Transit Notification (Mobile Only)
App Requests
Suggest Edits
App Request
Updated about 1 month ago