Canceling an Order

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Please note that canceling an order is irreversible.

Once an order is cancelled you won't be able to set it back to any other status.

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You can only cancel orders that have not been processed and are not set to completed.

A completed order will need to be refunded by creating a Credit Memo.

Open the order from your Control Panel > Orders. In the Order Summary Page click on the Cancel button in the top right.

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A pop up message will prompt you to confirm the cancellation.

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Your canceled orders will appear in your order list with status Canceled while your refunded orders will show the status Closed.