Run a report to see information on refunded orders:
- Refunded Orders
- Online Refunded
- Offline Refunded
From your control panel go to Analytics > Reports > Sales (+More Sales Options) and click on Manage next to the report field you want to run (Refunds).
- Select Match Period To
- Order Created Date
- Order Updated Date
- Select Period
- Select the From and To date
- Order Status
- Specified (if this is selected a new field opens from where you can select the different order status)
- Empty Rows > Yes/ No
Click on Show Report in the top right to run the report and display it at the bottom of the page:
Click on the Export button to generate a CSV file - it will automatically be downloaded onto your computer.
Refresh Lifetime statistics
If you see an incomplete report you need to refresh the lifetime statistics.
Updated about 3 years ago