Refunds Report

Run a report to see information on refunded orders:

  • Period
  • Refunded Orders
  • Refunded
  • Online Refunded
  • Offline Refunded

From your control panel go to Analytics > Reports > Sales (+More Sales Options) and click on Manage next to the report field you want to run (Refunds).


Select Report Data (Filters)

  1. Select Match Period To
  • Order Created Date
  • Order Updated Date
  1. Select Period
  • Day
  • Month
  • Year
  1. Select the From and To date
  1. Order Status
  • Any
  • Specified (if this is selected a new field opens from where you can select the different order status)
  1. Empty Rows > Yes/ No

Generate and Export Report

Click on Show Report in the top right to run the report and display it at the bottom of the page:


Click on the Export button to generate a CSV file - it will automatically be downloaded onto your computer.


Refresh Lifetime statistics

If you see an incomplete report you need to refresh the lifetime statistics.