AvaTax Logs and Troubleshooting

AvaTax Log

Click on Apps in your Control Panel to find AvaTax. Then click Manage next to AvaTax Log.

In the AvaTax Action Log you'll find a few types of logged actions. The most important type of log is GetTax.

GetTax Logs


GetTax logs will be useful for AvaTax Support to help you troubleshoot tax rates.

Within the GetTax log, there is a Request and a Response.

  • The Request is sent from Zoey to AvaTax.
  • The Response (or Result) contains the Tax Amount and other details sent by AvaTax.


Copy the Request and Result above and send them to AvaTax Support to give them the info they need to resolve your tax issue.