AvaTax Logs and Troubleshooting

AvaTax Log

Click on Apps in your Control Panel to find AvaTax. Then click Manage next to AvaTax Log.

In the AvaTax Action Log you'll find a few types of logged actions. The most important type of log is GetTax.

GetTax Logs

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GetTax logs will be useful for AvaTax Support to help you troubleshoot tax rates.

Within the GetTax log, there is a Request and a Response.

• The Request is sent from Zoey to AvaTax.
• The Response (or Result) contains the Tax Amount and other details sent by AvaTax.

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Copy the Request and Result above and send them to AvaTax Support to give them the info they need to resolve your tax issue.