AvaTax Logs and Troubleshooting

AvaTax Log

Click on Apps in your Control Panel to find AvaTax. Then click Manage next to AvaTax Log.

In the AvaTax Action Log you'll find a few types of logged actions. The most important type of log is GetTax.

GetTax Logs

πŸ“˜

GetTax logs will be useful for AvaTax Support to help you troubleshoot tax rates.

Within the GetTax log, there is a Request and a Response.

  • The Request is sent from Zoey to AvaTax.
  • The Response (or Result) contains the Tax Amount and other details sent by AvaTax.

πŸ‘

Copy the Request and Result above and send them to AvaTax Support to give them the info they need to resolve your tax issue.