Shipment Tracking

Overview

Tracking Numbers can be added to "Shipments" while being created or after from the Orders > Shipments > View Shipment screen. The tracking number and link to the Carrier's website will be sent to the customer via email as well as be available in their My Account > View Order screen.

Multiple Tracking numbers may be added to a single shipment.

Click Here for More Information About Shipping an Order

Editing Shipment Tracking Carriers

Located in Orders > Settings > Shipment Tracking
Here you can edit the list of Shipment Tracking Carriers by changing the Label (i.e. Changing Federal Express to FedEx), or changing the website used for delivery tracking.

Custom Value

One of the most common things to do on this screen is to update the tracking link for the "Custom Value" Carrier. This Carrier is often used by 3rd Party Tracking Software. When they push Tracking numbers into Zoey, they set the carrier to "Custom Value" rather than selecting one from the list. This will send the Tracking Number to the customer without a tracking URL. You can add a Tracking URL on this screen so the tracking number will lead to the correct carrier website for delivery tracking.

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Building Your Tracking URL

The variable {{var tracking_number}} will be used in place of the tracking number. Example: https://www.fedex.com/apps/fedextrack/?tracknumbers={{var tracking_number}}

Adding a New Carrier

At the bottom of the Carrier list is a button to "Add Carrier"
Click this button to add a new carrier and Tracking URL.
Example:

• Carrier Name: LaserShip
• URL: http://www.lasership.com/track/{{var tracking_number}}

Choosing a Custom Carrier via API or CSV

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Use the Label in your Carrier column to choose the Shipment Tracking Carrier for the Tracking Number

Click here for the Shipment Import Template.

When using the API to Ship Orders, you can specify the carrier by it's Carrier Label. The Carrier Label will appear in Orders > Settings > Shipment Tracking Carriers.