Syncing your Refunds from Zoey to QuickBooks Online

When a Payment is refunded in Zoey, a Refund is created and applied to the Invoice. Learn more here.

The refund will be synced over to QuickBooks Online as a Refund Receipt.

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There are slightly different accounting practices between the two systems regarding Refunds.

In QuickBooks, a refund does not affect how much is due on the Invoice. If the customer pays and you give them a refund, that Invoice is still paid.

In Zoey, a refund is linked to the Invoice and and reduces the amount considered to have been paid on that invoice.

Refund Settings

Auto Create Refund Receipts will ensure that the refund's Create QuickBooks Refund box is checked by default.

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Refund Receipt Line Item Name must be set and has to exactly match a product in your QuickBooks environment.

That item will be used to represent the refund amount on the receipt in QuickBooks.

You must also choose an Account to refund from in QuickBooks.

Syncing the Refund

Your refund will sync to the QuickBooks customer as a Refund Receipt immediately if Create QuickBooks Refund is checked. If Create QuickBooks Refund is not checked, you can manually sync it to QuickBooks later.

After the refund is synced, you will see a QuickBooks Information section that contains the details of the QuickBooks counterpart.

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Comments and logs are recorded automatically so that you can be sure of the actions taken!

Editing your Refund

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Refunds can be edited in Zoey!

The change will sync to your customer's credit in QuickBooks.

Open a Refund and click Edit Refund. A refund that was synced can have its amount, linked invoice, or payment method changed. The change will get synced to the QuickBooks if the box is checked.

QuickBooks Refund Receipt Line

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If there are more than one Zoey Invoices linked to the Refund then the QuickBooks Refund Receipt Line has to be selected.

That will choose which of the Invoices in QuickBooks to track to the Refund Receipt.