Editing an Order

After your customer has placed an order, they are not able to edit anything on the order itself. Store Admins can edit the Order by clicking the Edit button.

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Editing an Order will cause the non-shipped and non-invoiced items to be Canceled. A new Order will be created with the same customer and the items being brought over.

If there are any shipped or invoiced items on the Order, it will not be canceled. The non-shipped and non-invocied items will be canceled on that Order and brought over to the new -1 version you are creating through Edit.
Items which are already shipped or invoiced will not be automatically brought over to the new order. Those items will remain on the uncancelled original.

Editing an Order

Click on the blue Edit button at the top right of the Order page to add or delete Products, edit the quantities, apply custom prices, or change the Shipping or Billing methods.

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This will create a new Order

Invoiced/Shipped items cannot be edited and will remain on the original order. Un-invoiced or Un-shipped items will be canceled on the original order then carried over to the new order. If all items in this order are not invoiced or shipped, the entire original order will be canceled.

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You are not able to edit an order without requesting from your customer the credit card or billing information!

This affects only orders placed with credit card payments, Amazon or PayPal payments and other billing methods where the money has already been captured or authorized.

After submitting the new order, you will see it in your orders list with a similar order number to the original one. If your original order number is 100000104, the new order number will appear as 100000104-1.

Please note: The original order will change its status to Cancelled.

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Cancelling an order is irreversible!

Editing the Order Address

In the Order screen, click on the blue Edit link for either Shipping or Billing Address to change address information. This will save without making any other changes to the Order.

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Changing address information will not recalculate shipping, tax or other order amount.