After your customer has placed an order, they are not able to edit anything on the order itself. You as the merchant can edit the Billing and Shipping address of the order without closing it.
Open the order form within your control panel > Orders and click on the blue Edit link for either Shipping or Billing Address.
Save the changes and proceed with the order management, such as creating an invoice.
If you need to add or delete products, edit the quantities, or change the shipping or billing methods you need to click on the blue Edit button in the top right of the order page.
You are not able to edit an order without requesting from your customer the credit card or billing information!
This affects only orders placed with credit card payments, Amazon or PayPal payments and other billing methods where the money has already been captured or authorized.
Once you click the Edit button a pop-up confirmation appears to confirm you want to cancel the existing order. Click Yes.
Cancelling an order is irreversible!
After confirming that you want to cancel the existing order that order is being automatically cancelled and you will see a new screen.
The only information that is being carried over is the customer shipping and billing address. You will need to add the products and quantities again, as well as select the payment and shipping method.
To enter the credit card information you will need to have your customer on the phone or in store for them to provide the information.
After submitting the new order you will see it in your orders list with a similar order number to the original one. If your original order number is 100000002, the new order number will appear as 100000002-1.
Please note: The original order will change its status to completed.
Updated over 4 years ago