Abandoned Cart Recovery

Automatically email a link for your customers to recover their shopping cart and complete their purchase from any computer or device without having to sign-up for an account or log-in.

Located in Zoey Web > Features > Abandoned Carts

Abandoned Cart Report

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Available for all users

Orders>Abandoned CartsOrders>Abandoned Carts

Orders>Abandoned Carts

Cart ID

This is a unique ID for the shopping cart that was abandoned. This is how we track if the cart was recovered or not.

Green Bar next to Cart ID

If a Cart ID has a Green Bar next to it, that means the Shopping Cart belongs to a customer account. You can click on this row in the report to review the items in their cart.

Email Status

This is the status of the Zoey Abandoned Cart Recovery Email which can be enabled in Orders > Abandoned Cart Settings

Recovery Status

This column will tell you if the customer has returned to place their order or not.

Enabling Abandoned Cart Recovery Email

To enable the Abandoned Cart Recovery Email, navigate to Settings > Emails > Orders > Abandoned Cart

Clicking on the Abandoned Cart Email will take you to a page where you can edit the settings or the text in the template itself.

  • Specify cart recovery email timing (options - 1hr later, 2hrs later, 10hrs later, 24hrs later).
  • Customize the content of the abandoned cart recovery email template