Zoey Support Center

Welcome to the brand new Zoey Support developer hub. We've completely revamped our Support Center to make it easier to find comprehensive guides and documentation to help you start working with Zoey as quickly as possible.

Guides    

Staff Accounts (Sales People / Admin Users)

A Staff Account is an Admin User of your Store. You can invite new users and set permissions for them from the Account Manager.

Both, Store Owner and Staff Accountscan log in from https://login.zoeysite.com

You must be the Account Owner to manage these settings.

Trial accounts cannot add users - you must have a paid account.

In your Control Panel, click on the menu icon below the Zoey logo and select Account Manager

Staff Account Licensing

Depending on your Zoey Plan, you may have 2-10 Staff Accounts included. Additional Staff Account Licenses can be purchased by clicking the "Manage Staff Account Licensing" button in the Permissions section of the Account Manager.

Add Additional Licenses using the + icon then click Confirm. You will be billed monthly for each additional license purchased.

Contact Support if you have any questions about these fees.

Adding a Staff Account

Click the "Add Staff Account" button in the Permissions section of the Account Manager to add a new Staff Account.

Enter the Email Address, specify an Access Level and click "Add". This will send the user an email to set their Password and Log-in to your store.

Staff Account Permissions

When adding a Staff Account, or using the gear icon next to an existing staff account, you can set Permissions or Access Levels on different users.

Full Access Levels

Full Access will allow the user to access all areas of your store, including the Account Manager. The only limitation to this is the ability to access the Billing Portal.

Full Access + Billing will allow the user to access all areas of your store, including the Account Manager and the Billing Portal.

Full Access + User Management will allow the user to access all areas of your store, including the Account Manager where they can manage Staff Accounts & Permissions.

Full Access + User Management + Billing will allow the user to access all areas of your store, including the Account Manager where they can manage Staff Accounts & Permissions and access the Billing Portal.

Limited Access

Limited Access will give you the option to select only specific areas you want to grant access for. After selecting Limited Access, a new box will appear allowing you to specify which pages the user has access to. Click on this box to see a drop-down list of pages you can select.

No Access - Delete User

No Access will delete an existing user.
To delete a User, select No Access - when you are finished click the blue Update button.

Custom Permissions

Custom Permissions allow you to block the Staff Account from Applying Custom Pricing, Discounts or applying Gift Cards to Orders using the Admin Order Create screen.

Updated about a month ago


Staff Accounts (Sales People / Admin Users)


A Staff Account is an Admin User of your Store. You can invite new users and set permissions for them from the Account Manager.

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