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Overview
Welcome To Zoey Support!
Browser Compatibility
GDPR Compliance
SSL SNI Requirements
Site-wide HTTPS
Support Holidays
My Subscription
Two Factor Authentication
Swap Account (Store) Owner
Update Billing Information
Switching Businesses (Stores)
Manage Your Team (Sales People / Admin Users)
Change Store Name (internally)
Link Your Domain
Link Your Subdomain
Using 3rd Party Proxy or Cloudflare
Adding A Domain Alias
SPF: Emails Not Going to SPAM
Data Import
CSV File Import
CSV Troubleshooting
Changing Your Excel CSV Delimiter
CSV Import How-Tos
Accounts - Importing Accounts & Contacts
Importing Categories
Category Product Sort Order Import
Deleting Attribute Values
Downloadable Products Import Template
Gift Card Codes Import
Global Translations Import
Image ALT Tag (For SEO) Import
Order Import
Order Attribute Update Import
Order State/Status Update Import
Product Attachments Import
Product Image Import
Sales Rep Assignments Import
Shipment & Tracking Number Import
SKU Replacement Import
Tax Rates Import
Uploading Image Files
URL Rewrite - 301 Redirect Import
Import Troubleshooting
Error: Column Names Have Duplicates
Error: Invalid Value For 'tax_class_id'
Error: Product Type Is Invalid Or Not Supported
Error: Skip import row, is not valid value "" for field "type"
Product CSV Fields & Values
How to Disable Products
Zoey EDI
Exporting Data
Integrations
Faire Integration
Shopify Integration
Data Mapper Integrations
Fishbowl - Data Mapper Integration
SOS Inventory - Data Mapper Integration
Data Mapper Examples
Full Order Data Export Data Mapper
Order Import Data Mapper
Invoice Data Mappers
Shipment Data Mappers
Products Data Mappers
Account Address Data Mappers
Transactions Import: Payments & Deposits
Transactions Export Data Mapper
Subscriber Export Data Mapper
Zoey Values for Data Mappers
Formulas in your Data Mapper
Data Mapper Troubleshooting
Data Mapper Audit Log
Archive a Data Mapper
Google Sheets Importer
Step 1: Connect your Google Account and Create Import
Step 2: Mapping and Scheduling Google Sheet Import
NetSuite
Step 1: Prepare your Zoey Data
Step 2: Set up a NetSuite API User for Zoey
Step 3: Create Integration in NetSuite
Step 4: Set up the Zoey Integration Configuration Page In Zoey
Customers - Importing & Exporting with NetSuite
Saved Search - Importing NetSuite Customers
Products - Import from NetSuite
Sales Orders - Importing & Exporting with NetSuite
Import NetSuite Orders to Zoey
Manually Sync to NetSuite
Invoices, Shipments, and Payments - Importing & Exporting with NetSuite
Mapping Currencies, Payments, and Shipments with NetSuite
Order History
Record Caching
NetSuite Error Log and Troubleshooting
Error: You do not have permission to set a value for element. Permission Errors with sending Zoey Orders to NetSuite
Error: Saved Search not Syncing
Error: INVALID_KEY_OR_REF WARNING WARNING
ShipperHQ and NetSuite Shipping Method Mapping
QuickBooks Online
Step 1: Install the QuickBooks Integration App on Zoey
Step 2: Connect to QuickBooks
Step 3: QuickBooks Online Integration Settings
Step 3a. QuickBooks UK - VAT Setup
Syncing Customers and Products
Syncing Payments
Syncing Refunds
Manually Sync Invoices and Payments to QuickBooks
QuickBooks Online Error Logging
Error: Required param missing, need to supply the required value for the API
Error: Link Orders on Duplicate Document Number Error
Error: Invalid Reference Id : Categories cannot be used in transactions.
Error: Invalid Reference Id : Names element id 0 not found
Error: Failed to create QuickBooks invoice for Order due to missing items.
Error: Duplicate Name Exists Error
Error: Cannot Change Who Customer Bills With Error
Payment Review: Invoice not Synced to QuickBooks Online
An application error has occurred while processing your request
Passed array has no key for 'Value' when contructing an ReferenceType
QuickBooks Online FAQs
ShipStation
Install the ShipStation Integration
ShipStation Integration Settings
ShipStation REST API Settings
Shipping Rates from ShipStation
Configuring ShipStation Order Statuses
ShipStation Split Shipments
Connecting to the Zoey API with Postman
Building a Custom Connector with Zapier
Products
Products Overview
Creating Products - Product Types
Bundled Product
Configurable Product
Configurable Products Additional Settings
Downloadable Product
Gift Card
Grouped Product
Simple Product
Variation Product (Invisible Simple Product)
Virtual Product
Comparing Products
Gift Cards
Products List
Bulk Editing Products
Columns In The Product List
Editing Inventory From The Product List
Search And Advanced Product Search
Tabs On The Product List
Advanced Product Pricing Structures
Configurable Product Advanced Pricing
Customer Group Pricing
Minimum Advertised Price (MAP)
Price Suffix
Tier Pricing
Tier Pricing Groups
Account Specific Product Prices
Product Attributes
Delete Attribute Values
Filter By Custom Attribute
Manage Attributes (Products > Attributes)
Search By Custom Attribute
Sort By Custom Attribute
Product Video Attribute
Customizations
All Customization Settings
Editing Customizations
Copy Customizations From One Product To Others
Multi-Column Layouts for Customizations
One Time Charge Per Product for Customization
Weight for Customizations
Multiple Product Templates
Switching Themes With Multiple Product Templates
Inventory & Shipping
Product Backorders
Minimum / Maximum Quantity Allowed
Minimum Quantity Groups
Quantity Increments, Packaging and Decimal Quantity
Configurable, Bundle And Grouped Product Inventory
Default Qty Value
Inventory Locations
Multiple Address Shipping
Linking Simple Products to Configurable Products as Variations
Placeholder Image for Products
Product Image Recommendations
Product Settings
Controlling Product Visibility
Inventory Management
Catalog Settings
Swatches
Search Settings
Downloadable Product Options
Product Image Paths Export
Configurable Product Table Order Interface
Bulk Update Make Products Taxable
Product Access Restriction
Duplicating a Product
Ordered Product Notification Emails
Previously Ordered Product Notification
Related Products, Up-sell Products, Cross-sell Products
Quick Order Forms
Quick Order Form by Unique Product Lookup
Reviews & Ratings
Search Engine Optimization (SEO)
File Manager
Product Attachments
Adding Attachments To Product Template
Product Page Variables for Javascript
Status Flags (New, Sale)
Showing Attributes from Variations
Product Alerts
Reserved Products
Product Audit Log
Categories
Creating Categories
Category Images
Creating Sub-Categories (Child Categories)
Creating A Redirect for A Category
Editing Search Engine Information For Categories
Managing Products in Categories through CSV
Manage Products In Categories - Adding & Organizing
Bulk Assign Products To Category
Sorting Products In Categories With Product Attributes
Multiple Category Templates
Number Of Products Per Page
Parent Categories Not Showing Products
Products Not Visible In A Category
Terminology For Categories
Category Page Variables for Javascript
Category Table View
Accounts & Customers
Accounts
Account Roles & Permissions
Creating a Contact Role for Account Locations
Creating a Billing/Accounting Role
Customer Registration Form
