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GuidesAPI DocsLatest NewsStatusCreate Support RequestReturn to zoey.comZoey Support

Overview

  • Welcome To Zoey Support!
    • Browser Compatibility
    • GDPR Compliance
    • SSL SNI Requirements
    • Site-wide HTTPS
  • Support Holidays
  • CRM - Changes and New Features
  • CRM - CSV Changes: Importing Accounts/Contacts
  • CRM - API Changes: REST/companyAccounts
  • May 2023 - Cart/Checkout Updates

My Subscription

  • Two Factor Authentication
  • Swap Account (Store) Owner
  • Update Billing Information
  • Switching Businesses (Stores)
  • Manage Your Team (Sales People / Admin Users)
  • Change Store Name (internally)
  • Link Your Domain
    • Link Your Subdomain
    • Using 3rd Party Proxy or Cloudflare
    • Adding A Domain Alias
    • SPF: Emails Not Going to SPAM

Data Import

  • CSV File Import
  • CSV Troubleshooting
  • CSV Import How-Tos
    • Accounts - Importing Accounts & Contacts
    • Category Product Sort Order Import
    • Deleting Attribute Values
    • Downloadable Products Import
    • Gift Card Codes Import
    • Global Translations Import
    • Image ALT Tag (For SEO) Import
    • Order Attribute Update Import
    • Order State/Status Update Import
    • Product Attachments Import
    • Sales Rep Assignments Import
    • Shipment & Tracking Number Import
    • SKU Replacement Import
    • Tax Rates Import
    • Uploading Image Files
    • URL Rewrite - 301 Redirect Import
  • Import Troubleshooting
    • Error: Column Names Have Duplicates
    • Error: Invalid Value For 'tax_class_id'
    • Error: Product Type Is Invalid Or Not Supported
    • Error: Skip import row, is not valid value "" for field "type"
  • Zoey EDI
  • Exporting Data

Integrations

  • Data Mapper Integrations
  • NetSuite
    • Step 1: Prepare your Zoey Data
    • Step 2: Set up a NetSuite API User for Zoey
    • Step 3: Create Integration in NetSuite
    • Step 4: Set up the Zoey Integration Configuration Page In Zoey
    • Error: You do not have permission to set a value for element. Permission Errors with sending Zoey Orders to NetSuite
    • Error: Saved Search not Syncing
  • QuickBooks Online
    • Step 1: Setting Up Your Data
    • Step 2: Install the QuickBooks Integration App on Zoey
    • Step 3: Connect to QuickBooks
    • Step 4: Completing the Setup
    • QBO Settings Overview
    • QBO Error Log
    • How to Re-Sync an Order
    • Error: Link Orders on Duplicate Document Number Error
    • Error: Order failed to sync to QuickBooks. The name supplied already exists.
    • Error: Invalid Reference Id : Categories cannot be used in transactions.
  • ShipStation
    • Install the ShipStation Integration
    • ShipStation Integration Settings
    • Configuring When ShipStation Receives An Order For Shipment
  • Webhooks Integrations
  • Google Sheets Importer
    • Step 1: Connect your Google Account and Create Import
    • Step 2: Mapping and Scheduling Google Sheet Import

Products

  • Products Overview
  • Creating Products - Product Types
    • Bundled Product
    • Configurable Product
    • Downloadable Product
    • Gift Card
    • Grouped Product
    • Simple Product
    • Variation Product (Invisible Simple Product)
    • Virtual Product
  • Gift Cards
  • Products List
    • Bulk Editing Products
    • Columns In The Product List
    • Editing Inventory From The Product List
    • Search And Advanced Product Search
    • Tabs On The Product List
  • Advanced Product Pricing (Special Price, Group Price, Tier Price)
    • Configurable Product Advanced Pricing
    • Customer Group Pricing
    • Minimum Advertised Price (MAP)
    • Tier (Step) Pricing
    • Tier Pricing Groups
    • Price Suffix
  • Custom Attributes
    • Delete Attribute Values
    • Filter By Custom Attribute
    • Manage Attributes (Product > Attributes)
    • Search By Custom Attribute
    • Sort By Custom Attribute
  • Customizations
    • All Customization Settings
    • Copy Customizations From One Product To Others
    • Multi-Column Layouts for Customizations
    • One Time Charge Per Product for Customization
    • Weight for Customizations
  • Multiple Product Templates
    • Switching Themes With Multiple Product Templates
  • Inventory & Shipping
    • Backorder
    • Minimum / Maximum Quantity Allowed
    • Minimum Quantity Groups
    • Quantity Increments, Packaging and Decimal Quantity
    • Configurable, Bundle And Grouped Product Inventory
    • Default Qty Value
  • Linking Simple Products to Configurable Products as Variations
  • Placeholder Image for Products
  • Product Image Recommendations
  • Product Settings
    • Controlling Product Visibility
    • Inventory Management
    • Catalog Settings
    • Swatches
    • Search Settings
    • Downloadable Product Options
    • Product Import & Export Settings
    • Configurable Product Table Order Interface
    • Bulk Update Make Products Taxable
    • Product Customer Restrictions
  • Related Products, Up-sell Products, Cross-sell Products
  • Quick Order Forms
    • Quick Order Form by Unique Product Lookup
  • Reviews & Ratings
  • Search Engine Optimization (SEO)
  • File Manager & Product Attachments
    • File Manager
    • Product Attachments
    • Adding Attachments To Product Template
  • Product Page Variables for Javascript
  • Status Flags (New, Sale)
  • Showing Attributes from Variations
  • Product Alerts
  • Reserved Products

Categories

  • Creating Categories
    • Category Images
  • Creating Sub-Categories (Child Categories)
  • Creating A Redirect for A Category
  • Editing Search Engine Information For Categories
  • Managing Products in Categories through CSV
  • Manage Products In Categories - Adding & Organizing
    • Bulk Assign Products To Category
    • Sorting Products In Categories With Product Attributes
  • Multiple Category Templates
  • Number Of Products Per Page
  • Parent Categories Not Showing Products
  • Products Not Visible In A Category
  • Terminology For Categories
  • Category Page Variables for Javascript
  • Category Table View

Accounts & Customers

  • Accounts
    • Account Roles & Permissions
    • Account Switching
    • Order Approval
    • Registration Approval
    • Emails Sent to Contacts
  • Add Products to Customer's Cart
  • Cookie Law Banner
  • Creating an Order from the Admin
  • Customer Attributes
    • Customer Registration Form
  • Customer Groups
    • Uses of Customer Groups
    • Automatic Customer Group Assignment by VAT
  • Customer Web Settings
  • Emails and Notifications
    • Multiple Email Recipients When Placing an Order
    • Adding Internal Recipients to Email Notifications
    • How to Disable an Email
  • Manually Creating an Account
  • Prevent Spam - reCAPTCHA
  • Registration Pending Approval
  • Terms & Conditions for Customer Registration
  • Changing a Contact Role and Permissions
  • How Customers can Manage their Users and Locations
  • Group Price List

Quotes

  • About Quotes
  • Setting Up Quotes
    • Adding Quote Mini-Cart to the Header
    • Quote Access Restriction
    • Quote Customer Permissions
    • Quote Creation Settings
    • Quote Management Settings
    • Quote IDs
    • Quote Attributes
  • Admin Quote Creation
  • Admin Quote Management
    • Quote Change Request
    • Quote Custom Shipping Rate
    • Quote Expiration & Reminders
    • Quote Items (Products) Editing
    • Quote Individual Product Settings
    • Quote PDFs
    • Quote Statuses
  • Customer Quote Experience
    • Submitting A Quote
    • Editing A Quote
  • Converting Quote To Order
  • Quote Import/Export
  • New Quote Email Template

Drafts

  • About Drafts
    • Drafts in the Web Admin
    • Drafts in the Customer Portal
    • Drafts in the Mobile App

Sales Rep

  • About Sales Rep
  • Adding Sales Reps
  • Default Sales Reps
  • Editing and Tagging Sales Reps
  • Viewing and Exporting Sales Rep Data

Orders

  • How to Process Orders - Order Lifecycle
    • Overview of Order Terminology
    • Canceling an Order
    • Custom Order Statuses
    • Deleting an Order
    • Editing an Order
    • Suspected Fraud Status
    • Credit Memos, Returns and Refunds
  • Order List Features
    • Archiving Orders
    • Bulk Changing Status
    • Order Filters (Advanced Search)
    • Order List Tabs
    • Order Status Colors
    • Viewed Orders
  • Order Attributes
  • Allowing Backorders
  • Store Credit
  • Customize PDFs (Invoice, Packing Slip, Credit Memo)
    • PDF Templates
  • Checkout Terms & Conditions (Agreements)
  • Gift Messages
  • How Order and Invoice Totals are Calculated
  • Minimum Order Amount
  • Minimum Order Amount by Customer Group
  • Order Comments
  • Order, Invoice, Credit Memo & Shipment Numbers
  • Order Variables Accessible on Order Success Page
  • Printing Packing Slips
  • Share Shopping Cart
  • Shipping Restrictions & Payment Restrictions
  • Split Orders (Split Products Into Different Orders)
  • Shopping Cart Settings
  • Tracking Orders
  • Creating An Order In The Admin
  • Pick Lists
  • Incremental Order Numbers
  • Shipment Tracking

Payments

  • 3D Secure CC Validation
  • Authorize.net
    • Authorize.Net Error: Transaction Not Accepted or Generating Authorize.net Transaction Key
    • Authorize.Net Error: Gateway Error (TESTMODE) The transaction amount submitted was greater than the maximum amount allowed
  • Bank Transfers
  • Invoicing Automation
  • Cash On Delivery
  • Check / Money Orders
  • Issuing Refunds
  • Net Terms
  • PayPal Express Checkout
    • PayPal Payments Pro
    • Connecting PayPal To Authorize.net
    • Troubleshooting PayPal
    • Require phone numbers for PayPal Express Checkout orders
  • Processing Credit Card Offline
  • Purchase Orders
  • Stripe
    • Stripe ACH
    • Stripe EU
  • Zero Subtotal Checkout

Shipping

  • FedEx (Federal Express)
  • Flat Rate Shipping
  • Free Shipping
    • Free Shipping Based on Order Subtotal
    • Free Shipping For Customer Groups
    • Free Shipping For Specific Products
    • Limit Free Shipping By State/Region
    • Free Shipping with a Promo Code
  • Matrix Rates
    • Advanced Matrix Rates
    • Product Matrix Rates
  • Setting up Free Shipping
  • Shipping & Tax Estimate
  • Table Rate Shipping
    • Country Codes
    • US/State Codes
  • United Parcel Service (UPS)
  • USPS (United States Postal Service)
  • Shipping Weight Calculation for Configurable Products

Design

  • Add Newsletter to Checkout
  • Add Information To Shopping Cart, Checkout and Quote Cart/Submit
  • Design v2 Migration FAQ
  • Themes
    • Editing an Unpublished Theme
    • Publishing and Un-Publishing Themes
    • Preview Theme / View Store
    • Manage Assets: CSS, JavaScript, HTML Editor
    • Theme Visibility By Customer Group
    • Multi-User Editing of Different Pages
  • Pages
    • All Page/Template Types
    • Blog Pages
    • Creating a New Page
    • Creating A Multi-Column Layout
    • Information Page Access Restriction
    • Layout Settings
    • My Account Pages
    • Order Success Page
    • Page Settings
    • Pages You Can/Can't Change
    • Products & Category Templates
    • Save Draft, Save, Publish and Unpublish
    • URLs & SEO
    • View Templates As
  • How do I edit my Footer?
    • Suggested Footer Links
  • Blocks (The + Add Menu)
    • Banners
    • Blog
    • Box
    • Box (Locked)
    • Buttons
    • Category Blocks
    • Category Lists (Menus)
    • Category: Subcategory Lists
    • FAQ / Accordion
    • HTML Block
    • Images
    • Product Attribute Blocks
    • Product Essentials
    • Product Lists
    • Slideshows
    • Social Media Icons
    • Text Blocks
    • Video Banner
  • How To Articles
    • Adding an "Ordered Items Page" Link
    • Adding Quantity Available to Product Page
    • Anchor Tags
    • Click To Enlarge Product Images
    • Converting To A New Header
    • Customizing One Link In The Header Navigation
    • Dark Theme
    • Enable Category Products Infinite Scroll
    • Enable Search Results Infinite Scroll
    • Product List from Categories
    • Setting Featured And New Products
    • Using the Mega Menu
    • Image Sizes
    • Adding A Pop-Up To Your Storefront
    • Printing Orders & Statements
    • How to Add Internal Users as Recipients of Emails
  • Fonts & Colors
  • CMS - Content Editor
  • Desktop, Tablet & Mobile
  • Multi-Language Design
  • For Developers
  • Min Height Set
  • Mobile Design
    • Mobile Header

Taxes

  • Getting Started
  • Tax Rates
  • Apply Tax on Shipping
  • Creating Tax Rules
  • Setting up VAT
  • Setting up Tax Classes
  • VAT Verification
  • Troubleshooting Taxes

Sales & Discounts

  • Catalog Sales and Discounts
    • Discount Rules
    • Sales Prices
    • Tier (Step) Pricing
  • Creating a Catalog Sale Rule
  • Common Discount Rules
    • Discount Cart Based on Cart Total
    • Give X $ or % Off
    • Buy X Get Y Free (same SKU)
    • Buy X, get Y free (different SKU)
    • Buy X amount, get % off
    • Free Shipping
    • Stop Free Shipping with Discount
    • Auto-Add Product To Cart
    • Customer Group Discount
    • Discount Highest Price Item
    • Quantity Discount by Category

Language and Currency

  • Currency (changing or adding)
  • Languages (changing or adding)
    • Available Languages for Store Views
    • Change Default & Control Panel Language
  • Limit Customer Groups to Specific Languages and Currencies
  • Locale Settings
    • States and Regions
    • Store Scope
  • Multi-Language SEO
    • Locale Values for hreflang tag
    • X-Default with Hreflang
  • Translating Your Store
    • Translating Your Categories
    • Translating Categories via Import
    • Translating Your Checkout
    • Translating Your Cookie Notice
    • Translating Your Design
    • Translating Global Elements
    • Translating Your Login / Create Account / Forgot Password / Empty Cart Pages
    • Translating Your Products
    • Translating ReCaptcha
    • Translating Your Product Images
    • Translating Tier Pricing
    • Translating Your Search Results Page

SEO

  • 301 Redirects
  • Meta Data
  • MicroData (Structured Data, Schema.org)
  • SEO Best Practices Overview
  • Setting Up Your Sitemap
  • URLs End Numbers
  • Creating Custom URLs
  • Image Alt and Title Tags
  • SEO FAQ
  • OG Tags: Facebook Open Graph MetaTags
  • Google Mobile Usability Issues Detected

Blog

  • Creating Your Blog
  • Managing Your Blog
  • Common Troubleshooting Steps
  • Search Blog Content

Analytics & Reports

  • Google Apps
    • Google Advanced / Enhanced Ecommerce Analytics
    • Google Adwords Conversion Tracking
    • Google Analytics
    • Google Search Console
    • Google Tag Manager
    • Google Customer Reviews
    • Stop Payment Solution from Being Referral Source
    • Verify Site Ownership for Google
  • Reports - Overview
    • Incomplete Reports
    • Orders Report
    • Tax Report
    • Invoiced Report
    • Shipping Report
    • Refunds Report
    • Coupons Report
    • Find Customers by SKU
    • Products in Carts
    • Bestsellers
    • Products Ordered
    • Most Viewed
    • New Accounts
    • Customers by Orders Total
    • Customers Reviews
    • Products Reviews
  • Glew.io analytics - Getting Started
  • Bing Ads Conversion Tracking

Apps

  • Adding Apps to your Store
  • App Requests
  • AfterShip
  • AgeVerify
  • Avalara AvaTax for Zoey
  • Avalara CertCapture for Zoey
  • Cookie-script.com
  • eWay Rapid 3.1 (v1.4.1)
  • Facebook Login
  • Facebook Tracking Pixel and Conversion Code
  • GoDataFeed
  • Google Address Autocomplete
  • JotForm - Create Your Own Form
  • LiveChat
  • MailChimp for Zoey
  • M2E
    • Enabling M2E
  • Nosto
  • Olark Live Chat
  • OrderCup
  • Ordoro
  • Pinterest Rich Pins
  • Shiptheory
  • ShipWorks
  • SKU Vault
  • SOAP API User And Role
  • StitchLabs
  • Store Locator (Stockist.co)
  • TaxJar
  • Twitter Login
  • Yotpo
  • Webgility / ECC / QuickBooks
  • XPS Ship
  • ShipperHQ
    • Dimensional Packaging
    • ShipperHQ Import Template

Abandoned Cart

  • Abandoned Cart Recovery

How To

  • Customer Access Restriction (Private Site)
  • Re-Indexing Your Store
    • ERROR: Cannot Initialize the Indexer Process
  • Enabling Maintenance Mode
  • Catalog Access Restrictions
    • Product Access Restriction
    • Category Access Restriction
  • Restricting Language and Currencies to Customer Groups
  • How to Translate or Change Text in your Store

Sales Portal Theme

  • B2B Sales Portal Theme
    • Installing the B2B Sales Portal Theme
    • Editing B2B Sales Portal Homepage
    • My Catalog for B2B Sales Portal

Troubleshooting

  • Troubleshooting Blog
  • Troubleshooting CSV Imports
  • Troubleshooting PayPal
  • Troubleshooting Products
  • Troubleshooting Promotions
  • Troubleshooting Shipping
  • Troubleshooting Taxes
  • Troubleshooting Categories

Mobile App

  • iOS 3.0 Release Notes
  • Mobile Help
  • Mobile Barcode Scanning
  • Markdown
  • In Transit Notification (Mobile Only)

Google Apps

Suggest Edits

Overview

The Zoey Google Apps allow you to integrate everything from Google Analytics, to Tag Manager, Google Reviews, and Shopping Feed

Find Zoey Google Apps here:
https://www.zoey.com/apps

Manage your Zoey Google apps in the "Apps" menu.

915

Updated about 1 month ago


  • Table of Contents
    • Overview