Store Credit

Refund to Store Credit or apply Store Credit to a Customer or Account. Store credit can then be used by Sales Reps or Customers to pay for their future orders.

Crediting an Account Directly

Store Credit can be issued to each of your Accounts. If a Contact does not belong to an Account, then Store Credit is recorded to the Contact. Adjustments to the available credit and a history of the store credit usage is available within the Account or Contact.

When you edit the balance of Store Credit on an account, comments can be added to the record. These comments and information about their store credit can be emailed to the customer.

How to Apply Store Credit to an Order

The Store Credit will appear in the Subtotal section of the Order. Customers may apply the Store Credit during Order Checkout.



Store Credit can only be applied during initial order submission.

After an order is placed, it would need to be edited in order to apply any credit. Editing an order will create a duplicate of the order that has not yet been submitted where you can apply their credit.

Refunding to Store Credit

When creating a Credit Memo, you have the choice to Refund Payment back to the Customer or issue a Store Credit.


A Credit Memo can only be issued against a paid Invoice.

Learn more about Credit Memos here.


Selecting Store Credit will not refund the customer's credit card. The funds will be credited to the Account to be used on future orders by the Customer at checkout, or by the Sales Rep placing an order for the Customer.


Bulk Import Store Credits via CSV

Account Store Credit CSV Headers

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Add Store Credits to Accounts using the Accounts Importer.


Customer Store Credit CSV Headers.

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Add Store Credits to Contacts using the Contacts Importer. This is only possible if you are using Contacts as Accounts.

How to display Store Credit to your Customers

Display the Store Credit balances and history on your My Account page by enabling Show Store Credit in the Account Content element.

  • Go to Theme and open the My Account page in the Internal Pages section.
  • Click on the main section of the page, called Account Content, to edit it.
  • Scroll to the bottom of the menu and check the box for Show Store Credit to display it to your customers.