June 2023 - Cloudflare Migration


Please complete this change by October 1, 2023 to ensure no interruption of service


A simple change!

DNS record for Zoey that currently points to will need to be changed to

Records to update:

Root Level (domain.com) -> A record ->
WWW Subdomain (www.domain.com) -> CNAME -> lb.zoeysite.com
Other Subdomain (example: wholesale.domain.com) -> CNAME -> lb.zoeysite.com
(Optional) Root AAAA (@) record should point to 2606:4700::6811:174b

Introducing Cloudflare!

We are thrilled to announce that Zoey has officially joined the CloudFlare network! This seamless transition means great things for Zoey Customers including being able to leverage the world class CloudFlare network to accelerate site loading, a more comprehensive Content Distribution Network (CDN) and greatly enhances Zoey’s resilience of malicious attackers and an overall improvement in security.

We automatically updated your Store to serve Asset Content (Images, CSS, Javascript) through CloudFlare’s CDN, no action is required on your part. In addition, we have automatically updated your Zoey Admin to route through Cloudflare’s network!

What do I need to do?

Log into the Zoey Admin.

If you see a red bar across the top alerting you that there is an issue with your domain, you will need to follow the instructions provided.

If you do not see this message, your domain is all set.

Who is my DNS Provider?

If you are unsure of who your DNS Provider is you can do a WHOIS lookup at https://whois.icann.org/en and look at the "Name Servers" section. This should tell you your DNS provider. You can then login to that service provider to modify the DNS or if you are unsure of how to modify it contact them for assistance.

How do I know if I've done this correctly?

Upon logging into your Zoey Store with either the Account Owner or Staff Accounts, you will be presented with a red bar across the screen if we have not detected the change done correctly. This red bar will disappear when Zoey detects that you've correctly applied the changes.

Please note that due to the nature of DNS it can take up to 24 hours from when you made the change for Zoey to properly see it. Your Store should not have any downtime so long as the records are updated properly.

How do I get additional support?

If you require any additional assistance please feel free to open a support ticket by visiting https://tickets.zoey.com/hc/en-us/requests/new