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Error: Order failed to sync to QuickBooks. The name supplied already exists.

Overview

  • Welcome To Zoey Support!
    • Browser Compatibility
    • GDPR Compliance
    • SSL SNI Requirements
    • Site-wide HTTPS
  • Support Holidays

My Subscription

  • Two Factor Authentication
  • Swap Account (Store) Owner
  • Update Billing Information
  • Switching Businesses (Stores)
  • Manage Your Team (Sales People / Admin Users)
  • Change Store Name (internally)
  • Link Your Domain
    • Link Your Subdomain
    • Using 3rd Party Proxy or Cloudflare
    • Adding A Domain Alias
    • SPF: Emails Not Going to SPAM

Data Import

  • CSV File Import
  • CSV Troubleshooting
    • Changing Your Excel CSV Delimiter
  • CSV Import How-Tos
    • Accounts - Importing Accounts & Contacts
    • Importing Categories
    • Category Product Sort Order Import
    • Deleting Attribute Values
    • Downloadable Products Import Template
    • Gift Card Codes Import
    • Global Translations Import
    • Image ALT Tag (For SEO) Import
    • Order Import
      • Order Attribute Update Import
    • Order State/Status Update Import
    • Product Attachments Import
    • Product Image Import
    • Sales Rep Assignments Import
    • Shipment & Tracking Number Import
    • SKU Replacement Import
    • Tax Rates Import
    • Uploading Image Files
    • URL Rewrite - 301 Redirect Import
  • Import Troubleshooting
    • Error: Column Names Have Duplicates
    • Error: Invalid Value For 'tax_class_id'
    • Error: Product Type Is Invalid Or Not Supported
    • Error: Skip import row, is not valid value "" for field "type"
  • Product CSV Fields & Values
    • How to Disable Products
  • Zoey EDI
  • Exporting Data

Integrations

  • Connecting to the Zoey API with Postman
  • Faire Integration
  • Data Mapper Integrations
    • Fishbowl - Data Mapper Integration
    • SOS Inventory - Data Mapper Integration
    • Data Mapper Examples
      • Full Order Data Export Data Mapper
      • Invoices Data Mapper Export
      • Shipments Data Mapper
      • Products Data Mappers
      • Account Address Data Mappers
      • Transactions Import: Payments & Deposits
      • Transactions Export Data Mapper
      • Order Import Data Mapper
    • Values for Data Mappers
    • Formulas in your Data Mapper
    • Data Mapper Troubleshooting
    • Data Mapper Audit Log
  • Google Sheets Importer
    • Step 1: Connect your Google Account and Create Import
    • Step 2: Mapping and Scheduling Google Sheet Import
  • NetSuite
    • Step 1: Prepare your Zoey Data
    • Step 2: Set up a NetSuite API User for Zoey
    • Step 3: Create Integration in NetSuite
    • Step 4: Set up the Zoey Integration Configuration Page In Zoey
    • Customers - Importing & Exporting with NetSuite
      • Saved Search - Importing NetSuite Customers
    • Products - Import from NetSuite
    • Sales Orders - Importing & Exporting with NetSuite
    • Invoices, Shipments, and Payments - Importing & Exporting with NetSuite
    • Mapping Currencies, Payments, and Shipments with NetSuite
    • Order History
    • Record Caching
    • NetSuite Error Log and Troubleshooting
      • Error: You do not have permission to set a value for element. Permission Errors with sending Zoey Orders to NetSuite
      • Error: Saved Search not Syncing
      • Error: INVALID_KEY_OR_REF WARNING WARNING
      • ShipperHQ and NetSuite Shipping Method Mapping
  • QuickBooks Online
    • Step 1: Install the QuickBooks Integration App on Zoey
    • Step 2: Connect to QuickBooks
    • Step 3: QuickBooks Online Integration Settings
      • Step 3a. QuickBooks UK - VAT Setup
    • Syncing Customers and Products
    • Syncing Payments
    • Syncing Refunds
    • Manually Sync Invoices and Payments to QuickBooks
    • QuickBooks Online Error Logging
      • Error: Required param missing, need to supply the required value for the API
      • Error: Link Orders on Duplicate Document Number Error
      • Error: Invalid Reference Id : Categories cannot be used in transactions.
      • Error: Invalid Reference Id : Names element id 0 not found
      • Error: Failed to create QuickBooks invoice for Order due to missing items.
      • Error: Duplicate Name Exists Error
      • Error: Cannot Change Who Customer Bills With Error
      • Payment Review: Invoice not Synced to QuickBooks Online
      • An application error has occurred while processing your request
    • QuickBooks Online FAQs
  • ShipStation
    • Install the ShipStation Integration
    • ShipStation Integration Settings
      • ShipStation REST API Settings
      • Shipping Rates from ShipStation
    • Configuring ShipStation Order Statuses
      • ShipStation Split Shipments

Products

  • Products Overview
  • Creating Products - Product Types
    • Bundled Product
    • Configurable Product
      • Configurable Products Additional Settings
    • Downloadable Product
    • Gift Card
    • Grouped Product
    • Simple Product
    • Variation Product (Invisible Simple Product)
    • Virtual Product
  • Comparing Products
  • Gift Cards
  • Products List
    • Bulk Editing Products
    • Columns In The Product List
    • Editing Inventory From The Product List
    • Search And Advanced Product Search
    • Tabs On The Product List
  • Advanced Product Pricing Structures
    • Configurable Product Advanced Pricing
    • Customer Group Pricing
    • Minimum Advertised Price (MAP)
    • Price Suffix
    • Tier Pricing
    • Tier Pricing Groups
    • Account Specific Product Prices
  • Custom Attributes
    • Delete Attribute Values
    • Filter By Custom Attribute
    • Manage Attributes (Product > Attributes)
    • Search By Custom Attribute
    • Sort By Custom Attribute
    • Product Video Attribute
  • Customizations
    • All Customization Settings
    • Editing Customizations
    • Copy Customizations From One Product To Others
    • Multi-Column Layouts for Customizations
    • One Time Charge Per Product for Customization
    • Weight for Customizations
  • Multiple Product Templates
    • Switching Themes With Multiple Product Templates
  • Inventory & Shipping
    • Product Backorders
    • Minimum / Maximum Quantity Allowed
    • Minimum Quantity Groups
    • Quantity Increments, Packaging and Decimal Quantity
    • Configurable, Bundle And Grouped Product Inventory
    • Default Qty Value
    • Inventory Locations
  • Linking Simple Products to Configurable Products as Variations
  • Placeholder Image for Products
  • Product Image Recommendations
  • Product Settings
    • Controlling Product Visibility
    • Inventory Management
    • Catalog Settings
    • Swatches
    • Search Settings
    • Downloadable Product Options
    • Product Image Paths Export
    • Configurable Product Table Order Interface
    • Bulk Update Make Products Taxable
    • Product Access Restriction
    • Duplicating a Product
    • Ordered Product Notification Emails
    • Previously Ordered Product Notification
  • Related Products, Up-sell Products, Cross-sell Products
  • Quick Order Forms
    • Quick Order Form by Unique Product Lookup
  • Reviews & Ratings
  • Search Engine Optimization (SEO)
  • File Manager
  • Product Attachments
    • Adding Attachments To Product Template
  • Product Page Variables for Javascript
  • Status Flags (New, Sale)
  • Showing Attributes from Variations
  • Product Alerts
  • Reserved Products
  • Product Audit Log

Categories

  • Creating Categories
    • Category Images
  • Creating Sub-Categories (Child Categories)
  • Creating A Redirect for A Category
  • Editing Search Engine Information For Categories
  • Managing Products in Categories through CSV
  • Manage Products In Categories - Adding & Organizing
    • Bulk Assign Products To Category
    • Sorting Products In Categories With Product Attributes
  • Multiple Category Templates
  • Number Of Products Per Page
  • Parent Categories Not Showing Products
  • Products Not Visible In A Category
  • Terminology For Categories
  • Category Page Variables for Javascript
  • Category Table View

Accounts & Customers

  • Accounts
    • Account Roles & Permissions
      • Creating a Contact Role for Account Locations
      • Creating a Billing/Accounting Role
    • Customer Registration Form
    • Account Switching
    • Order Approval
    • Registration Approval
    • Emails Sent to Contacts
    • Account Notes
    • Account List Tabs
  • Add Products to Customer's Cart
  • Changing a Contact Role and Permissions
  • Cookie Law Banner
  • Customer Attributes
    • Editing Account Attributes via Export & Import
    • Matrix (Table) Attribute
  • Customer Groups
    • Uses of Customer Groups
    • Automatic Customer Group Assignment by VAT
  • Customer Web Settings
  • Emails and Notifications
    • Multiple Email Recipients When Placing an Order
    • Adding Internal Recipients to Email Notifications
    • Adding Recipients to an Email
    • How to Disable an Email
    • Editing Email Templates
    • How to resend the Invite Email
  • Group Price List
  • Managing Contacts and Addresses in the Customer Portal
  • Managing Ship Tos in the Admin
  • Manually Creating an Account
  • Prevent Spam - reCAPTCHA
  • Registration Pending Approval
  • How to Merge Accounts
  • Terms & Conditions for Customer Registration
  • Deactivating an Account

Quotes

  • About Quotes
  • How Customers use Quotes
    • Submitting A Quote
    • Quote Approval
    • Editing A Quote
    • Add to Cart / Add to Quote Button
  • Setting Up Quotes
    • Adding Quote Mini-Cart to the Header
    • Quote Access Restriction
    • Quote Customer Permissions
    • Quote Creation Settings
    • Quote Management Settings
    • Quote IDs
    • Quote Attributes
  • Admin Quote Creation
  • Admin Quote Management
    • Quote Change Request
    • Quote Custom Shipping Rate
    • Quote Expiration & Reminders
    • Quote Items (Products) Editing
    • Quote Individual Product Settings
    • Quote PDFs
    • Quote Statuses
  • Converting Quote To Order
  • Quote Import/Export
  • New Quote Email Template

Drafts

  • About Drafts
    • Drafts in the Web Admin
    • Drafts in the Customer Portal
    • Drafts in the Mobile App

Sales Rep

  • About Sales Rep
  • Adding Sales Reps
  • Default Sales Reps
  • Editing and Tagging Sales Reps
  • Viewing and Exporting Sales Rep Data

Orders

  • How to Process Orders - Order Lifecycle
    • Overview of Order Terminology
      • Suspected Fraud Status
    • Creating an Order from the Admin
    • Canceling an Order
    • Canceling Items on an Order
    • Invoicing your Orders
      • Creating Additional Invoices
      • Customer Invoice Grid - My Invoices
    • Collecting Deposit Payments
      • Payment Terms: Deposit Automation
      • Request Deposit for Specific Products Automatically
    • Paying an Invoice
      • Voiding an Invoice
    • Refunding a Payment
    • Issuing a Credit Memo
    • Transaction Totals Explained - FAQ
    • Custom Order Statuses
    • Deleting an Order
    • Editing an Order
    • Editing an Invoice
    • Credit Card Authorization (Stripe & Authorize.net)
    • Shipping your Orders
      • Shipping Cost for Shipments
      • Voiding a Shipment
    • Partial Payments, Deposits, and Refunds
      • Invoicing your Orders
      • Syncing Payments (OMS v7)
  • Order Grid Features
    • Shipments, Invoices, and Transactions Grids
    • Archiving Orders
    • Bulk Changing Status
    • Order Filters (Advanced Search)
    • Order Grid Tabs
    • Order Status Colors
    • Viewed Orders
    • Partially Paid & Partially Shipped Orders
    • Customer Order Grid - My Orders
  • Order Attributes
    • Order Delivery Date / Delivery Day Validation
  • Store Credit
  • Customize PDFs (Invoice, Packing Slip, Credit Memo)
    • PDF Templates
    • Adding custom CSS to your PDFs - PDF Styles
    • How to make Invoice PDF fit in a Windowed Envelope
  • Order Settings - General
  • Checkout Terms & Conditions (Agreements)
  • Gift Messages
  • How Order and Invoice Totals are Calculated
  • Minimum Order Amount
  • Multiple Ship-To Address Orders
  • Order Comments
  • Order, Invoice, Credit Memo & Shipment Numbers
  • Order Variables Accessible on Order Success Page
  • Printing Orders & Statements
  • Printing Packing Slips
  • Recurring Orders
  • Share Shopping Cart
  • Shipping & Payment Method Restrictions
  • Split Orders (Split Products Into Different Orders)
  • Shopping Cart Settings
  • Pick Lists
  • Incremental Order Numbers
  • Shipment Tracking
  • Order Automation Rules

Payments

  • 3D Secure CC Validation
  • Authorize.net
    • Authorize.Net Error: Transaction Not Accepted or Generating Authorize.net Transaction Key
    • Authorize.Net Error: Gateway Error (TESTMODE) The transaction amount submitted was greater than the maximum amount allowed
  • Bank Transfers
  • Invoicing Automation
  • Cash On Delivery
  • Check / Money Orders
  • Net Terms
  • PayPal Express Checkout
    • PayPal Payments Pro
    • Connecting PayPal To Authorize.net
    • Troubleshooting PayPal
    • Require phone numbers for PayPal Express Checkout orders
  • Purchase Orders
  • Saved Cards
  • Send Invoice
  • Stripe
    • Stripe ACH
      • Stripe ACH - Saved Accounts
      • Troubleshooting Stripe Webhooks
    • Stripe EU
  • Zero Subtotal Checkout

Shipping

  • Pacejet
  • FedEx (Federal Express)
  • Flat Rate Shipping
  • Free Shipping
    • Free Shipping Based on Order Subtotal
    • Free Shipping For Customer Groups
    • Free Shipping For Specific Products
    • Limit Free Shipping By State/Region
    • Free Shipping with a Promo Code
  • Matrix Rates
    • Advanced Matrix Rates
    • Product Matrix Rates
  • Setting up Free Shipping
  • Shipping & Tax Estimate
  • Table Rate Shipping
    • Country Codes
    • US/State Codes
  • United Parcel Service (UPS)
  • USPS (United States Postal Service)
  • Shipping Weight Calculation for Configurable Products

Design

  • Help Designing your Store
  • Theme Design FAQs
  • Themes
    • Editing an Unpublished Theme
    • Publishing and Un-Publishing Themes
    • Preview Theme / View Store
    • Manage Assets: CSS, JavaScript, HTML Editor
    • Theme Visibility By Customer Group
    • Multi-User Editing of Different Pages
    • Private Site Login Screen - CSS for Dark Mode
  • Pages
    • All Page/Template Types
    • Blog Pages
    • Creating a New Page
    • Creating A Multi-Column Layout
    • Creating an Order Form by Category
    • Information Page Access Restriction
    • Layout Settings
    • My Account Pages
    • Order Success Page
    • Page Settings
    • Pages You Can/Can't Change
    • Products & Category Templates
    • Save Draft, Save, Publish and Unpublish
    • URLs & SEO
    • View Templates As
    • Contact Us Form
  • How do I edit my store Footer?
    • Suggested Footer Links
  • Blocks (The + Add Menu)
    • Banners
    • Blog
    • Box
    • Box (Locked)
    • Buttons
    • Category Blocks
    • Category Lists (Menus)
    • Category: Subcategory Lists
    • FAQ / Accordion
    • HTML Block
    • Images
    • Product Attribute Blocks
    • Product Essentials
    • Product Lists
    • Slideshows
    • Social Media Icons
    • Text Blocks
    • Video Banner
  • How To Articles
    • Add Information To Shopping Cart, Checkout and Quote Cart/Submit
    • Add Newsletter to Checkout
    • Adding an "Ordered Items Page" Link
    • Adding Quantity Available to Product Page
    • Anchor Tags
    • Click To Enlarge Product Images
    • Converting To A New Header
    • Customizing Links In The Header Navigation with CSS
    • Dark Theme
    • Enable Category Products Infinite Scroll
    • Enable Search Results Infinite Scroll
    • Product List from Categories
    • Setting Featured And New Products
    • Using the Mega Menu Header
    • Image Sizes
    • Adding A Pop-Up To Your Storefront
    • How to Hide Drafts in your Store
    • Adding a Mobile Only Image to Slideshow
    • Creating a Custom Order Form Page
    • Sort Attribute Values for Store Filters
    • How to show custom message to specific Customer Group
  • Theme Fonts, Colors, and Styles
  • CMS - Content Editor
  • Desktop, Tablet & Mobile
  • Multi-Language Design
  • For Developers
  • Min Height Set
  • Mobile Design
    • Mobile Header
  • Header Navigation Links
    • Header Navigation FAQs

Taxes

  • Getting Started
  • Tax Rates
  • Setting up Tax Classes
  • Creating Tax Rules
  • Apply Tax on Shipping
  • Setting up VAT
  • VAT Verification
  • Troubleshooting Taxes

Sales & Discounts

  • Catalog Sales and Discounts
    • Discount Rules
      • Discount Conditions
    • Sale Price Rules
    • Tier (Step) Pricing
    • Promotions FAQs
  • Creating a Catalog Sale Rule
  • Common Discount Rules
    • Auto-Add Product To Cart
    • Bottle and Can Deposit/CRV: Auto-Add Product to Cart (Matching QTY)
    • Product Surcharge (Tariff): Auto-Add Product to Cart (Matching QTY)
    • Buy X, Get Y free (different SKU)
    • Buy X Amount, Get % Off
    • Buy X Get Y Free (same SKU)
    • Customer Group Discount
    • Discount by Account Attribute
    • Discount Cart Based on Cart Total
    • Discount for Specific Customer or Account
    • Discount Highest Price Item
    • Discount Shipping Only
    • Free Shipping
    • Give X $ or % Off
    • Product Attribute Discount
    • Quantity Discount by Category
    • Single-Use Discount for New Customers
    • Stop Free Shipping with Discount
    • Using Multiple Discount Rules to create Tiered Discounts

Language and Currency

  • Currency (changing or adding)
  • Languages (changing or adding)
    • Available Languages for Store Views
    • Change Default & Control Panel Language
  • Limit Customer Groups to Specific Languages and Currencies
  • Locale Settings
    • States and Regions
    • Store Scope
  • Multi-Language SEO
    • Locale Values for hreflang tag
    • X-Default with Hreflang
  • Translating Your Store
    • Translating Any Text in your Store
    • Translating Your Categories
    • Translating Categories via Import
    • Translating Your Checkout
    • Translating Your Cookie Notice
    • Translating Your Design
    • Translating Global Elements
    • Translating Your Login / Create Account / Forgot Password / Empty Cart Pages
    • Translating Your Products
    • Translating ReCaptcha
    • Translating Your Product Images
    • Translating Tier Pricing
    • Translating Your Search Results Page
    • Translating Quotes
    • Translating Drafts
    • Translating Net Terms Details

SEO

  • 301 Redirects
  • Meta Data
  • MicroData (Structured Data, Schema.org)
  • SEO Best Practices Overview
  • Setting Up Your Sitemap
  • URLs End Numbers
  • URL Redirects
    • Deleting URL Rewrites
  • Creating Custom URLs
  • Image Alt and Title Tags
  • SEO FAQ
  • OG Tags: Facebook Open Graph MetaTags
  • Google Mobile Usability Issues Detected

Blog

  • Creating Your Blog
  • Managing Your Blog
  • Common Troubleshooting Steps
  • Search Blog Content

Analytics & Reports

  • Google Apps
    • Google Analytics
    • Google Advanced / Enhanced Ecommerce Analytics
    • Google Adwords Conversion Tracking
    • Google Dynamic Remarketing Conversion Tracking
    • Google Search Console
    • Google Tag Manager
    • Google Customer Reviews
    • Stop Payment Solution from Being Referral Source
    • Verify Site Ownership for Google
  • Reports - Overview
    • Transaction Reports
    • Customizable Reports - Export Current Grid
    • Incomplete Reports - Refresh Statistics
    • Accounts Receivable Report
    • Accounts by Orders Total
    • Orders Report
    • Tax Report
    • Shipping Report
    • Credit Memo Report
    • Coupons Report
    • Find Customers by SKU
    • Products in Carts
    • Bestsellers
    • Products Ordered
    • New Accounts
    • Customers by Orders Total
    • Customers Reviews
    • Products Reviews
    • Ordered Items Summary
    • Forecasting Report
  • Bing Ads Conversion Tracking

Apps

  • Adding Apps to your Store
  • App Requests
  • AfterShip
  • AgeVerify
  • Avalara AvaTax for Zoey
    • AvaTax Logs and Troubleshooting
  • Avalara CertCapture for Zoey
  • Cookie-script.com
  • eWay Rapid 3.1 (v1.4.1)
  • Facebook Login
  • Facebook Tracking Pixel and Conversion Code
  • GDPR App
  • GoDataFeed
  • Google Address Autocomplete
  • Jotform - Create Your Own Form
  • LiveChat
  • MailChimp for Zoey
  • M2E
    • Enabling M2E
  • Nosto
  • Olark Live Chat
  • OrderCup
  • Ordoro
  • Pinterest Rich Pins
  • Shiptheory
  • ShipWorks
  • SKU Vault
  • StitchLabs
  • Store Locator (Stockist.co)
  • Yotpo
  • Webgility / ECC / QuickBooks
  • XPS Ship
  • ShipperHQ
    • Dimensional Packaging
    • ShipperHQ Import Template
    • ShipperHQ - No Shipment Methods Available
    • ShipperHQ Advanced Sync Troubleshooting

Abandoned Cart

  • Abandoned Cart Recovery

Google Shopping Feed

  • About the Google Shopping Feed App
  • Getting Started with Google Shopping
  • Google Shopping Feed Taxonomies
  • Set Up Tax and Shipping in the Google Shopping Feed
  • Testing & Generating the Google Shopping Feed
  • Submitting your Google Shopping feed to Google
  • Running AdWords Shopping Campaigns with the Google Shopping Feed
  • Feed Settings for Google Shopping
    • File Settings > Google Shopping App
    • Columns Map > Google Shopping
    • Directives > Columns Map > Google Shopping
    • Product Filters > Google Shopping
    • Configurable Product > Google Shopping
    • Group Product > Google Shopping
    • Bundle Product > Google Shopping
    • Shipping > Google Shopping
    • Different Currencies for Feed - Google Shopping
  • Google Shopping Import Fields

How To

  • Customer Access Restriction (Private Site)
  • Re-Indexing Your Store
    • ERROR: Cannot Initialize the Indexer Process
  • Enabling Maintenance Mode
  • Catalog Access Restrictions
    • Product Access Restriction
      • How to restrict an Account to specific list of Products
    • Category Access Restriction
  • Restricting Language and Currencies to Customer Groups

Sales Portal Theme

  • B2B Sales Portal Theme
    • Installing the B2B Sales Portal Theme
    • Editing B2B Sales Portal Homepage
    • My Catalog for B2B Sales Portal

Troubleshooting

  • Troubleshooting Blog
  • Troubleshooting CSV Imports
  • Troubleshooting PayPal
  • Troubleshooting Products
  • Troubleshooting Promotions
  • Troubleshooting Shipping
  • Troubleshooting Taxes
  • Troubleshooting Categories

Mobile App

  • iOS 3.0 Release Notes
  • Mobile Help
    • Mobile App FAQs
  • Mobile Barcode Scanning
  • Markdown
  • Mobile Account Search and Filter

Error: Order failed to sync to QuickBooks. The name supplied already exists.

Suggest Edits

Order failed to sync to QuickBooks. The name supplied already exists.

This error means that the sync is using the Zoey Product SKU to find the QuickBooks product by Name but cannot find it. Integrations > QuickBooks > Product Settings. Change QuickBooks Field from Name to SKU.

Updated about 1 year ago


  • Table of Contents
    • Order failed to sync to QuickBooks. The name supplied already exists.