---
updatedAt: 2026-09-15T18:22:44.000Z
agentTools:
projectIndex: https://support.zoey.com/llms.txt
---
# Split Order by Attribute Options
# Split Order by Attribute Options
When **Split Mode** is set to **Attribute**, Zoey can separate products into different orders based on a custom product attribute and its values.
For example, you could create a **Fulfillment Type** attribute with the values **Standard**, **Preorder**, and **Dropship**. Products with different values would be placed into separate orders during checkout.
## Create a Split Order Attribute
1. Go to **Products > Attributes**.
2. Create a new attribute or edit an existing one.
3. Set the attribute type to one of the following:
* **Drop Down**
* **Date**
4. Enable **Split Orders By This Attribute's Values**.
5. Save the attribute.
When an order contains products with different values for this attribute, Zoey creates a separate order for each value.
Products sharing the same split-order attribute value are grouped into the same order.
## Configure Each Attribute Value
Each value within the attribute can have its own order status, backorder behavior, and email settings.
To configure a value:
1. Open the split-order attribute.
2. Scroll to the **Values** section.
3. Click the **gear icon** next to the value.
4. Configure the split-order settings.
5. Save your changes.
The following options can be configured for each attribute value:
| Setting | Description |
| ---------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------- |
| **Send Email Copy To** | Sends a copy of the order email to the specified email address. |
| **Email Copy Method** | Determines whether the recipient receives a BCC copy or a separate email. |
| **Email Template** | Selects the template used when sending a separate email. |
| **Sender Email** | Selects the sender address used for the separate email. |
| **Further Split Order if Item is Back-Ordered** | Determines whether backordered products with this value should be split into an additional order. |
| **New Order Status** | Sets the status assigned to the order created for this attribute value. |
| **Apply "New Order Status" for Orders that are not Split** | Enable this setting to apply the custom order status to orders with this product attribute, even when they are not split. |
## Set the Split Order Status
Use **New Order Status** to set the initial status of orders created for each attribute value.
For example, orders containing products with a **Preorder** value could be assigned a custom **Preorder** status, while products with a **Standard** value remain in the regular processing status.
Additional statuses for the **New** order state can be created under **Orders > Order Status Settings**.
### Orders in which all items have the same attribute value will not be split. The custom status will only be applied if the setting is enabled.
Set **Apply "New Order Status" for Orders that are not Split** to Yes** **for orders that have this product attribute to get the custom status even when not split.
## What Happens When the Order Is Placed
If an order contains products with different values for the split-order attribute, Zoey creates a separate order for each value. Each resulting order can then be managed, invoiced, shipped, and refunded independently.
The orders retain the same base order number and receive a suffix such as `-1`, `-2`, or `-3`.